SUPPORT

Something not working?

Email support@returnpass.app. Returnpass is a small pilot, so replies come from a person, usually within one business day.

If you hold a pass

Your balance looks wrong. Open your pass link and pull down to refresh. If it still disagrees with what you expect, the business that issued it holds the record of every visit — ask them first, since they can see the full history and reverse a mistake.

You lost your pass link. Ask the business to send it again. We cannot look up a pass by name for you, because that would let anyone claim someone else’s visits.

The business has closed. Returnpass records visits but does not hold your money — payment went to the business directly. Unfortunately we cannot refund or honour visits on their behalf.

If you run a business

You cannot sign in. Codes expire after ten minutes and can only be used once. Request a new one, and type it rather than clicking anything — some mail apps open links automatically. Check spam for the first one you ever receive.

A visit was recorded by mistake. Open the Activity tab and reverse it. Reversals need a reason and stay visible in the history, on purpose.

You have no signal. Record the visit anyway. It is saved on your device and syncs when you are back online, and the balance shown already accounts for it.

You hit a limit on passes. Email us and we will raise it. Existing passes always keep working, and visits can always be redeemed, whatever your plan is doing.

You want your data, or want it deleted. Email us. Reports also export a full ledger as CSV at any time.

Reporting something urgent

If visits are being lost or a balance is wrong for more than one customer, say so in the subject line. That is the failure this product exists to prevent and it gets looked at first.