Create a package
Five baths for $100, or a nine-stamp card that earns a free groom. You set what counts as one visit.
FOR SERVICE BUSINESSES
Turn repeat customers
into prepaid customers.
Returnpass is a pass your customer keeps in Apple Wallet or Google Wallet. Sell a block of visits up front, or run a digital punch card, and scan it on every visit — no app to install, nothing to lose, and the balance is always right.
- Five passes free, no card required
- Works with no signal
- Cancel any time — customers keep their visits
What the research actually says.
19% → 34%of loyalty cards actually finishedA car wash gave 300 customers one of two cards. Both required eight washes. The group whose card arrived with two stamps already filled completed it 34% of the time; the group starting from an empty card, 19%. Same washes, same reward, nearly double the completions — and it cost the business nothing.25–85%more profit from keeping 5% more customersReichheld and Sasser measured this across several industries in 1990. The range depended heavily on the trade: a bank branch network hit the top of it, an insurance brokerage saw 50%, and an auto-service chain — the closest thing to a small service business — saw 30%. The “25–95%” version widely quoted online is a later distortion.10–15%a typical prepaid discountEnough that a block feels worth buying, without giving away the margin that made you sell it. What you actually buy is cash before the work and a customer who has already decided to return. The same research is honest that prepaid blocks can go unused, so treat the discount as buying commitment, not certainty.
Every figure links to the study it came from. No vendor statistics. Read the guides
WHAT YOUR CUSTOMER SEES
A card they cannot leave at home.
Paper punch cards get lost, washed, or forgotten in a coat pocket. These sit in Apple Wallet or Google Wallet beside the boarding passes, and the count is always right. In a car-wash field experiment, showing customers visible progress lifted completion from 19% to 34% — for exactly the same number of washes.
Prepaid packages count down. Loyalty cards count up to a reward you choose. One pass can carry both — you decide at the counter which a scan spends. Your logo and colour ride along on every card, and each customer sees it in their own language automatically.
HOW IT WORKS
Three steps, about two minutes.
Issue it to a customer
A name is all you need. They get a link and add it to Apple Wallet in one tap — no app, no account.
Scan at each visit
The balance drops by one and their wallet card updates itself. No paper, nothing to lose.
SEE IT HAPPEN
The whole loop, in half a minute.
Set up a business, create a package, issue a pass, and record a visit — the balance drops from five to four because a real visit was really recorded.
YOUR SIDE OF IT
One screen. Who is owed what.
Every customer, every remaining visit, every package you have sold. Search by name, pet, vehicle, or package when there is no code to scan.
It lives in their wallet
The pass sits next to their boarding passes and credit cards in Apple Wallet or Google Wallet, and the balance updates itself after every visit. No app download, no account, no plastic card to lose.
Prepaid or stamps
Sell five baths up front, or run a nine-stamp card that earns a free groom. You pick which when you create the package, and the terms are locked in when you sell it.
Either of you can scan
Scan your customer’s pass, or let them scan your counter code and approve it. When nobody is there to scan, look them up by name.
You keep the payment
Customers pay you the way they already do. Returnpass never handles their money and takes no cut of it — it records what was sold and what you still owe.
An auditable record
Every visit is an entry in a ledger you can export. Reversals need a reason, staff actions are attributed, and a balance can never go negative — even if two people scan at once.
Works with no signal
Record a visit out of coverage and it saves on your phone, then syncs when you are back online. A queued visit can never overdraw a pass.
BUILT FOR MOBILE OPERATORS
No counter. No signal. Still works.
Record a visit in an underground garage or out of coverage and it saves on your phone, then syncs when you are back online. The balance you see already counts it.
Add it to your home screen and it opens like an app — no App Store, nothing for staff to install.
- Redeem with the customer absent
- Their pass updates on its own afterwards
- Queued visits can never overdraw a pass
Who it is for
Anyone who sells the same service more than once.
WORK IT OUT
What would prepaid be worth to you?
Your own numbers, in whatever currency you price in. Nothing is sent anywhere — this runs in your browser.
Collected up front
2,64020 customers buying a package at 132.
Still owed as service
2,640100 visits you have been paid for and not yet delivered. This is not profit until you do the work.
You give away 360 in discount against 3,000 at single-visit prices. The gain is the cash arriving first, and the visits that would otherwise not have been booked.
PRICING
Start free. Pay when it is working.
Priced on active passes — customers who still have visits left, or a stamp card partway to its reward. Passes that have been fully used stop counting.
Free
FreeForever
5 active passes
Try it end to end — issue a pass, add it to a wallet, redeem a visit.
Start freeStarter
US$4.99per month · cancel any time
or US$49.90 a year — 2 months free
Less than one haircut a month, for a ledger of every visit you are owed.
100 active passes
For an independent operator. Most solo businesses never outgrow this.
Choose StarterStandard
US$25.00per month · cancel any time
or US$250.00 a year — 2 months free
500 active passes
For a busy shop, or several operators sharing one book.
Choose StandardUnlimited
US$99.00per month · cancel any time
or US$990.00 a year — 2 months free
Unlimited
No cap on active passes, for multi-operator businesses.
Choose UnlimitedWhat changes between tiers
Every feature is on every tier, including Free. The only things that change are how many active passes you carry and whether several people share one book.
| Every tier | Free | Starter | Standard | Unlimited |
|---|---|---|---|---|
| Active passes | 5 | 100 | 500 | Unlimited |
| Several operators on one book | Every tier | Every tier | Every tier | Every tier |
| Export your full ledger to CSV | Every tier | Every tier | Every tier | Every tier |
| Every visit attributed to who recorded it | Every tier | Every tier | Every tier | Every tier |
| Record a visit with no signal | Every tier | Every tier | Every tier | Every tier |
| Customer pass in six languages | Every tier | Every tier | Every tier | Every tier |
Why it costs this little: Returnpass never touches your customers’ money, so there is no percentage to fund and no payment risk to price in. You keep your own checkout; we keep the record. The nearest comparable tools start at US$19.99 and run to US$199 a month because they are platforms — this is a ledger. The founders rate is locked for as long as you stay subscribed: a deliberate price, not an introductory one we claw back later.
Cancelling never strands your customers. Cancel whenever you like: a monthly plan stops at the end of that month, an annual plan runs to the end of the year you have paid for. Either way every pass you have already issued keeps working — visits can still be redeemed and wallet passes keep updating. You simply cannot issue new ones until you subscribe again.
QUESTIONS
The things people ask first.
Do my customers need to download an app?
No. They open a link and tap once — Apple Wallet on an iPhone, Google Wallet on Android — and the card sits beside their boarding passes. There is no account to create and nothing to install. If they would rather not use a wallet at all, the link itself keeps working and updates the same way.
Do you take a percentage of what I charge?
No. You collect payment however you already do — card machine, transfer, cash, your own online checkout. Returnpass never touches your customers’ money. It records what was sold and what has been delivered.
What happens to my customers if I stop paying?
Every pass you have already issued keeps working. Visits can still be redeemed and wallet cards keep updating. You simply cannot issue new ones until you subscribe again. Nobody who prepaid you is ever left stranded.
Does it work without a phone signal?
Yes. Record a visit in an underground garage or out of coverage and it saves on your phone, then syncs when you are back online. A queued visit can never overdraw a pass.
Can I run a stamp card instead of selling packages?
Yes. When you create a package you choose prepaid visits, loyalty stamps, or both on one pass. A stamp card counts up to a reward you set, and you decide at the counter which a scan spends.
Can my customers see their pass in another language?
Each customer sees their pass in their own language automatically — English, Mexican Spanish, French, Chinese, Korean or Japanese — matched to their phone, not to yours. So a salon in Seoul can hand a pass to a visitor and they read it in English without anyone changing a setting. They can also switch it themselves. Anything you typed, such as the package name or the reward, is shown exactly as you wrote it rather than machine-translated.
What counts as an active pass?
A customer who still has visits left, or a loyalty card partway to its reward. Passes that have been fully used stop counting, so your bill reflects how many customers you are currently carrying rather than how long you have been trading.
What kinds of business is this for?
Anyone who sells the same service more than once: mobile dog grooming, dog walking, car washing and detailing, lessons and classes, yoga and fitness, salons and barbers, massage and wellness, house cleaning, lawn care and pet sitting.
What happens to my records if Returnpass goes away?
You can export the whole ledger yourself at any time, from Settings → Export your data: every package sold, every visit redeemed, every reversal and who recorded it, as CSV that opens in any spreadsheet. Voided passes and archived packages are in there too, because an export that left them out would not be a record of what happened. Passes already in your customers’ wallets are signed files on their own phones, so they do not stop working either. Returnpass is early and run by one person — that is a fair thing to worry about, and the answer is that the record is never locked inside it.
Start with five free passes.
No card required. Create a package, issue your first pass, and see it land in a customer’s wallet in about two minutes.